FAQs / Help
Please click on a question to see the answer…
How do I use my DigiTickets?
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take it with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
Do you issue refunds?
No, we regret we are unable to issue refunds on line, please email us or talk to us at the Ice Rink.
What happens when I buy a ticket online?
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don't have a printer, simply make a note of the Booking Reference Number.
I don’t have a printer.
You do not have to print out the 8 digit booking reference - simply make a note of the Boking Reference number and bring it with you, coupled with some ID.
Is there Wheelchair access?
Yes.
Can I purchase a ticket on the day at the Rink?
You can purchase tickets from the Box Office on site for future days and subject to availability you can purchase tickets for the same day but we advise booking online to save disappointment .
How do I contact you?
Email: readingwinteronice@gmail.com
What should I wear?
This is an outdoor event and may get wet so please dress accordingly.
How early should I arrive?
Please arrive 20 minutes before your slot.
